Self-neglect and hoarding protocol

A collection of protocols to follow if you're a professional who is working with an adult who suffers from neglect.

This protocol sets out the approach to be taken by practitioners in Dumfries and Galloway Health and Social Care Partnership (HSCP), Housing and Children’s Services when dealing with self-neglect and hoarding concerns. This also encompasses the Private Rented Sector, and Owner-Occupied properties where Health and Social Care Partners have identified a concern through their interventions. 

Managing the balance between protecting adults at risk from self-neglect and/or hoarding behaviour against their right to self-determination is a serious challenge for services. Working with people who are difficult to engage can be exceptionally time-consuming and stressful for all concerned. 

The adult’s understanding is crucial to determining what action may or may not be taken in, self-neglect and / or hoarding. All adults have a right to take risks. They can choose to behave in a way that could be seen by others as harmful to them if the adults have the legal capacity to make their own decisions.

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