Respect and value people's lived and living experience by listening to their views, understanding what matters to them, and using what they share to share, improve and evaluate services.
Supporting people with lived and living experience or living experience to be involved in shaping support and protection processes can help partners, including frontline staff, better understand what works and where change is needed. By creating safe and meaningful opportunities for people to share their views and experiences, services can become more responsive and improve outcomes for those who may be at risk.
Considerations
Points to consider when discussing this internally:
- engaging all stakeholders in equal and respectful partnership for all aspects of service is essential for lived and living experience to be effective and meaningful
- engage with different communities to ensure that all aspects of service delivery meet their needs and reflect the diversity of people with lived experience
- regularly gathering experience from people who use your services to improve and inform the development of current services and development of new ones
- if there is an understanding of trauma-informed practice and human rights within your organisation and how that's embedded in service delivery
- if you have a feedback loop for both services and staff
Complete a self-assessment
Use our self-assessment template to guide the conversation around these points and help you understand where you might explore areas you've identified.
Once this is complete, you might want to go further by completing a more deeper evaluation of your services.